Privacy Policy

This Privacy Policy applies to FOCUS ("FOCUS," "we," "us," or "our"). It explains how we collect, use, disclose, retain, and protect information when you use the FOCUS websites, mobile applications, and other products or services that we own or operate (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge and accept the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Information We Collect

The information we collect depends on how you use the Services, the features available to you, your device settings, and the permissions you choose to grant.

Information You Provide

We may collect information that you provide directly, including:

Account and profile information, such as your account identifier, email address, display name, username, profile picture, biography, language, and other profile details.
Authentication information received when you sign in through a supported third-party account. The information available to us depends on the provider and your settings. We do not receive the password you use with that third-party provider.
User content and community activity, such as posts, images, videos, captions, Topics, Circles, comments, reactions, follows, reports, complaints, moderation appeals, and other material you create or submit.
AI interactions, such as prompts, messages, conversation history, feedback, and other information you submit when using AI-powered characters, recommendations, or related features.
Rewards and transaction information, such as points and EXP activity, task completion, invitation and referral activity, creator activity, redemption history, and records associated with rewards.
Cashout and payout information, such as the selected payment channel, payee name, phone number, wallet or account identifier, bank details, and other information needed to process or review a request.
Support and research information, such as messages, feedback, account deletion reasons, survey responses, screenshots, attachments, and other information you send to us.

Please do not submit personal information about another person unless you have the authority to do so.

Information Collected Automatically

When you use the Services, we may automatically collect:

Device and application information, such as IP address, device and advertising identifiers, push notification tokens or registration identifiers, device model, manufacturer, operating system, browser or user-agent information, language, time zone, app version, installation or referral information, and device settings.
Network and technical information, such as connection type, network status, performance data, battery or memory information, and technical signals used to maintain compatibility and reliability.
Usage and interaction information, such as content viewed, searches, pages or screens visited, games played, AI features used, buttons selected, session times, feature usage, referrals, and the frequency and duration of activities.
Advertising information, such as ad impressions, clicks, completions, reward events, advertising identifiers, and information used to measure, limit, personalize, or validate advertising.
Diagnostics and security information, such as crash reports, error logs, suspected fraud or abuse signals, device integrity indicators, authentication events, and records used to protect accounts and the Services.

Location Information

With your permission, or when reasonably inferred from technical information such as your IP address or network, we may collect approximate or precise location information. This may include coordinates and related country, state, city, or district information. We may use location information to provide location-related features, determine whether certain rewards or cashout options are available, comply with regional requirements, prevent fraud, and secure the Services.

Device Permissions and Media

Some features may request access to your camera, microphone, photos, videos, files, location, or notifications. For example, these permissions may be needed to create or upload content, edit media, attach information to a support request, determine regional eligibility, or send notifications. We access these capabilities only when needed for a feature you choose to use and subject to your device permissions. You can manage permissions through your device settings, although disabling a permission may prevent the related feature from working.

Cookies and Similar Technologies

Our websites and web-based features may use cookies, local storage, pixels, and similar technologies to keep the Services working, remember preferences, understand usage, maintain security, and support advertising. Some technologies remain on your browser or device until they expire or you delete them. Your browser or device may allow you to block or delete these technologies, but doing so may affect functionality.

Information We Receive from Third Parties

We may receive information from third parties that help provide or support the Services, including:

Sign-in and identity providers;
Advertising networks, mediation partners, and advertisers;
Offerwall, task, game, survey, and campaign providers;
Payment, redemption, and cashout providers;
Analytics, crash reporting, messaging, hosting, security, and other technology providers; and
Other users, for example when they invite you, interact with your content, or submit a report involving you.

The information we receive is determined by the relevant third party's practices, your settings, and the feature you use.

How We Use Information

We may use information to:

Create, authenticate, maintain, and secure accounts;
Provide content feeds, games, community features, AI features, and personalized recommendations;
Publish, display, organize, translate, and distribute user content and community activity;
Calculate points, track progress, validate tasks, administer creator or referral programs, and process redemption or cashout requests;
Provide customer support, respond to feedback, investigate complaints, and process account deletion requests;
Send service messages, security alerts, policy notices, feature updates, and notifications permitted by your settings;
Select, deliver, limit, personalize, and measure content and advertising;
Analyze usage, diagnose errors, improve performance, develop features, and conduct internal research;
Detect, investigate, prevent, and address fraud, reward manipulation, account abuse, security incidents, and violations of our rules;
Enforce our Terms of Service, Community Guidelines, campaign rules, and other policies;
Comply with legal obligations and protect the rights, safety, and property of FOCUS, our users, and others; and
Carry out another purpose described to you when the information is collected or with your consent.

Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information as needed to perform our agreement with you and provide the Services; based on our legitimate interests in operating, improving, securing, and promoting the Services; to comply with legal obligations; and with your consent. The legal basis may vary depending on the information, purpose, feature, and place where you live.

Where we rely on legitimate interests, we consider whether those interests are reasonably necessary and balanced against your rights. Where we rely on consent, you may withdraw that consent through an available control or by contacting us, although withdrawal does not affect processing that already occurred lawfully.

We may disclose information in the following circumstances:

Service Providers and Affiliates

We may disclose information to affiliates and service providers that perform services on our behalf, such as hosting, storage, analytics, crash reporting, messaging, translation, content delivery, moderation, customer support, fraud prevention, and security. These parties may process information only as permitted by their arrangements with us and applicable requirements.

When you choose a third-party sign-in or connected service, we may exchange account identifiers, authentication tokens, and related information with that provider to complete the connection and keep it secure.

Advertising, Tasks, and Measurement

Advertising, mediation, offerwall, game, survey, and campaign partners may receive device, advertising, usage, location, eligibility, and reward-event information to select or measure content, verify task completion, prevent abuse, or provide rewards.

Redemption and Cashout Providers

We may disclose payee, account, transaction, identity, location, risk, and status information to payment or redemption partners as needed to review, process, complete, or troubleshoot a cashout or other redemption request.

Legal, Safety, and Enforcement Purposes

We may disclose information if we reasonably believe disclosure is necessary to comply with law or legal process; respond to an authorized request; enforce our agreements; investigate fraud, abuse, or security incidents; or protect the rights, safety, and property of FOCUS, our users, or others.

Business Transfers

Information may be disclosed or transferred as part of a merger, financing, acquisition, reorganization, sale of assets, insolvency proceeding, or similar business transaction, subject to appropriate confidentiality protections where required.

At Your Direction

We may disclose information when you direct us to do so, request a connected feature, or otherwise provide consent.

FOCUS includes community and creator features. Depending on the feature and your settings, your username, profile picture, profile information, posts, comments, reactions, follower relationships, Topics, Circles, rankings, creator activity, and other community activity may be visible to other users or the public. Other people may copy, share, or otherwise interact with information that you make public. Please consider this before posting.

Deleting your account or content may not remove copies that other people previously saved or shared. We may also retain limited records where necessary for security, dispute resolution, legal compliance, or enforcement.

Advertising and Personalization

We may use information to personalize content, recommendations, and advertising, and to measure whether content, campaigns, or ads are useful or effective. Advertising and task partners may use their own technologies and process information under their own privacy policies.

Your device may provide controls for advertising identifiers or personalized advertising. Resetting an identifier or changing a preference does not necessarily remove previously collected information, and you may continue to receive non-personalized or contextual advertising.

Your Choices and Controls

Depending on the Services and your device, you may be able to:

Review or update certain account and profile information;
Delete content or request deletion of your account;
Manage camera, microphone, media, location, and notification permissions through device settings;
Control cookies or local storage through browser settings;
Manage advertising identifiers or personalization through device settings or other controls offered by participating providers;
Exercise an available opt-out from certain targeted advertising or legally defined sale or sharing of personal information, where required by applicable law; and
Unsubscribe from promotional email by using the instructions in the message.

We may still send non-promotional communications that are necessary for account security, transactions, policy updates, or operation of the Services.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; or to opt out of certain targeted advertising or legally defined sale or sharing. You may also have the right to withdraw consent where processing is based on consent, appeal a decision on a privacy request, use an authorized agent, and complain to an appropriate authority.

These rights may be subject to identity verification and exceptions permitted by applicable law. To submit a request, use an available in-app control or contact us at the address below.

We will not unlawfully discriminate against you for exercising an applicable privacy right. We may need additional information to verify your identity, authority, or request before taking action.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit where appropriate, monitoring, and security review. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your device, account credentials, and connected accounts. Please notify us if you believe your account or information has been compromised.

Data Retention and Account Deletion

We retain information for as long as reasonably necessary to provide the Services and for the purposes described in this Privacy Policy. Retention periods may vary based on the type of information, account status, feature requirements, security and fraud-prevention needs, dispute resolution, contractual obligations, and applicable law.

Signed-in users may submit an account deletion request through Settings in the App. You may also contact us at [email protected]. When your request is successfully submitted, your account is marked as pending deletion and is scheduled for deletion after 90 consecutive days without account activity. The deletion schedule requires continued inactivity during that period.

After deletion, we may retain limited information where reasonably necessary for security, fraud prevention, financial recordkeeping, dispute resolution, enforcement, or legal compliance. Information that has been aggregated or de-identified so that it no longer reasonably identifies you may also be retained. Residual copies may remain temporarily in backups until those backups are overwritten or deleted through ordinary processes.

International Processing

FOCUS and the providers that support the Services may process information in countries other than the country where you live. Those countries may have different data protection rules. Where required, we use reasonable measures designed to protect information when it is transferred or processed internationally.

Links and Third-Party Services

The Services may contain links to, display content from, or allow you to interact with third-party websites, games, sign-in providers, advertising services, offerwalls, payment services, or other products. Information you provide directly to a third party is governed by that party's privacy policy. We do not control and are not responsible for the privacy, security, availability, or content practices of third-party services. We encourage you to review their policies before providing information.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are at least 13 but have not reached the age of legal majority where you live, you may use the Services only with permission from a parent or legal guardian.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, please contact us. We will review the request and take appropriate action.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our information practices, please contact us at [email protected].

Last Updated: August 1, 2026